Shipping policy
Shipping
At Elovia, our goal is to get your order to you as quickly and safely as possible.
Processing Time
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Orders are typically processed within 1–3 business days.
Shipping Time
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Most orders arrive within 7–15 business days depending on location.
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Tracking information is provided for every order.
Please note that shipping times may occasionally be affected by:
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High seasonal demand
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Weather or carrier delays
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Customs processing in certain countries
If your package appears delayed, our support team will always help track it down.
Lost or Delayed Packages
If your tracking has not updated for an extended period or your package appears lost, contact us and we will investigate immediately.
If a package is confirmed lost in transit, Elovia will send a replacement or issue a refund.
Damaged or Defective Items
If your order arrives damaged or not functioning correctly:
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Contact us within 7 days of delivery
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Include a photo or short video of the issue
We will quickly arrange a replacement or refund.
60-Night Risk-Free Guarantee
We stand behind the Elovia DeepSleep Mask™.
If you are not satisfied within 60 nights, contact our support team and we will work with you to make it right.
In most cases:
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Refunds are issued without requiring international returns.
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Our goal is to keep the process simple and stress-free.
Contact
For any shipping or return questions, contact us:
Email: support@shopelovia.com
(Response time: 24–48 hours)
